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Service code: R37592
Brand
Kyocera
Model
ECOSYS M5521cdw
Device type
laser MFP
Resource of the drum unit (black)
100000
Firmware update
we perform (if necessary)
Engineer visit
available
All the features
Repairs are carried out only in Moscow and the Moscow region
Price from 2 500 ₽
All types of payments
Promotions, discounts, gifts
Extended Warranty
Own service center
7 days for return
We will deliver in 3 days

Kyocera M5521cdw MFP Repair: Professional Restoration of Your Device

In a modern office or home workspace, a multifunctional device (MFD) plays a key role, combining a printer, scanner, copier, and sometimes a fax. The Kyocera ECOSYS M5521cdw model has proven itself to be a reliable and economical solution, but even such equipment can encounter malfunctions. If your device requires repair, the «Киосера.Рус» service center in Moscow is ready to offer professional services to restore its functionality.

Common Malfunctions of the Kyocera ECOSYS M5521cdw MFD

Based on the analysis of repair practice and technical documentation, we identify the following frequent problems typical for this model:

  1. Paper Jams and Feed Problems: Occur due to worn feed rollers, a contaminated paper path, or incorrectly configured trays. Can lead to print interruptions and media damage.
  2. Print Defects - Stripes, Spots, Blurring: Often caused by contamination of optical components (transfer belt, scanner), wear of development units and drum units, problems with the thermal unit (fuser), or the use of non-original, low-quality consumables.
  3. Unusual Noises - Grinding, Knocking, Cracking: Usually signal mechanical failures — wear of drive gears, bearings, clutches, or a foreign object entering the mechanism.
  4. Cartridge and Toner System Errors: The model is sensitive to chips and toner quality. Messages such as "Replace Cartridge," "Chip Damaged," or "Low Toner" may appear even with a full cartridge.
  5. Scanner and Automatic Document Feeder (ADF) Failures: Manifest as copying and scanning errors, often due to dirty glass, sensor failures, or mechanical wear of ADF components.
  6. Heating and Thermal Unit (Fuser) Problems: The fusing unit may fail due to wear of the Teflon roller, heating element, or thermostat. Manifests as incomplete toner fusing or errors like "6020, 6030," etc.
  7. Electronic Errors and Board Failures: The device displays error codes indicating a faulty main board, scanner failure, memory issues, or motor failures, which may indicate the need for diagnostics and repair of electronic components.
  8. Network Issues and Connection Failures: The device may lose network connection, fail to send scans via SMB or email due to software glitches, incorrect network settings, or an outdated firmware version.

Our «Киосера.Рус» service center successfully diagnoses and fixes all the listed malfunctions, and many others! We use only original or verified compatible parts, and our engineers have a deep understanding of the design and features of this model.

Why Choose «Киосера.Рус» for Your MFD Repair?

Our company does not just provide office equipment repair services. We specialize in Kyocera products and strive to become your reliable partner in maintaining these devices.

Our Location and Convenience

We are located in Moscow at: 10 Tatiany Makarovoy Street. Our service center is just a 7-minute walk from the Lukhmanovskaya metro station, making a visit convenient for residents and guests of the capital. Free parking is available in front of the office, with free access without barriers — you won't have to spend time and money looking for a spot.

Our services are not limited to Moscow. A service engineer can promptly travel for repairs both in Moscow and the Moscow Region to save your time and solve the problem on-site quickly.

Our Approach to Work

  • Free Professional Diagnostics: We perform accurate diagnostics to identify the root of the problem. If subsequent repairs are done at our center, this service is free.
  • Parts and Consumables: We use original Kyocera components or their high-quality equivalents, guaranteeing the longevity of the repair and preservation of print quality.
  • Experienced and Certified Engineers: Our specialists regularly undergo training and have years of experience working specifically with Kyocera equipment.
  • Transparency and Guarantees: We agree on the cost and terms of work in advance. A warranty of at least 90 days or until the full resource is used up is provided for all types of work and installed parts. You receive a detailed certificate of work performed.
  • Comprehensive Service: We offer not only repair but also free consultation on the operation of your MFD, firmware updates, network function configuration, and post-warranty maintenance.

Repair Cost and Speed

We strive to offer fair prices without hidden markups. The cost and time of work depend on the complexity of the repair and are determined after diagnosing the malfunction.

Special Offer: A discount of up to 15% is provided when repairing two or more devices.

ECOSYS Technology: Why Your Kyocera MFD is Worth Repairing?

The Kyocera ECOSYS M5521cdw is not just a device but an investment in reliable and economical printing. Its key advantages make repair and further operation justified:

  • Cartridge-Free System and Low Cost per Print: Unlike most competitors, in Kyocera devices, the drum and developer are durable components with a lifespan of hundreds of thousands of prints. You only change the inexpensive toner container, which radically reduces operating costs.
  • High Durability of Key Units: The amorphous silicon drum and thermal roller-based fusing unit (not film) are designed for long-term intensive work.
  • Durability and Repairability: The modular design of the device allows for quick and economical replacement of failed units without resorting to expensive repair of the entire device.
  • Eco-Friendliness and Energy Efficiency: ECOSYS technology minimizes waste and energy consumption.

Repairing such a technologically advanced device by professionals is not an expense but a smart investment that extends the life of your reliable office assistant.

How Does the Repair Process Work at «Киосера.Рус»?

  1. Contact: You call us at +7 (495) 12-717-12 or leave a request on the website. Our manager will provide a free consultation and help preliminarily identify the problem.
  2. Delivery: You can bring the device to our office with convenient parking for free or order a technician's visit to your home or office.
  3. Diagnostics: Our engineers perform complete hardware and software diagnostics to identify the malfunction.
  4. Agreement: After diagnostics, we contact you, inform you of the exact cost and repair time. We proceed with work only after your consent.
  5. Repair: We perform all necessary work using professional equipment and quality components.
  6. Testing and Handover: After repair, the device is tested in various operating modes. You receive a fully functional device with a warranty and detailed recommendations.


Don't put up with malfunctions! Call «Киосера.Рус» at +7 (495) 12-717-12 and restore your Kyocera ECOSYS M5521cdw to its former performance and print quality.

General specifications

Device type
laser MFP
Manufacturer code (EU)
1102R93NL0
Device functions
printer, copier, scanner, fax
Printing technology
laser
Printing type
color
Printing format
A4, A5, A6, B5, Letter, Legal, Folio, Envelope

Resource of parts

Resource of the drum unit (black)
100000
Resource of the drum unit (colors)
100000
Developer unit resource (black)
100000
Developer unit resource (colors)
100000
Corotron resource (MC)
100000
Transfer unit resource
100000
Resource of fusing unit
100000
Paper feed unit resource
100000
Resource of the side paper feed unit
100000
ADF roller life
200000

Firmware

Firmware update
we perform (if necessary)

Logistics

Engineer visit
available
Departure for diagnostics
available
Diagnostics in our service
available
Departure for repairs
available
Repair in our service
available
Delivery (to the service center and back)
available

Documents

Work under contract
yes
Diagnostic / defect report
yes
Certificate for decommissioning of equipment
yes (if necessary)
Certificate of completion of work
yes
Closing documents
yes

Important information

Cost of parts
paid separately
Cost of diagnostics
free / paid in case of refusal of repair

Warranty

Warranty for work
90 days
Warranty on spare parts
12 months (with the manufacturer's recommended operation)

Dimensions and weight

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Supported formats: jpg, .jpeg, .png
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